377bed's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how we collect, store, and protect your data.
377bed takes your privacy very seriously. This privacy policy applies to players in Bangladesh and describes what information we collect when you use our website, register, or use any of our services, how we use that information, and how we keep your data secure.
Please read this policy carefully. By using our services, you agree to the terms of this privacy policy. If you disagree with any part of it, please refrain from using our services and contact us.
If this policy changes, we will post a notice on the site and update the date at the top of the policy. For significant changes, we will also notify you at your registered email address.
What Information We Collect
We collect various types of information to provide our services. A detailed description of this information is given below.
Personal Identification Information
- Full name and date of birth
- Email address and mobile number
- National ID card or passport number (for verification)
- Address and postal code
Financial and Payment Information
- bKash, Nagad, Rocket, or Upay account details
- Bank account details
- Deposit and withdrawal transaction history
- Payment verification documents
Technical and Device Information
- IP address and browser type
- Device type and operating system
- Cookies and session data
- Website access and navigation logs
Gaming Activity Information
- Betting history and gaming patterns
- Win and loss records
- Bonus and promotion usage details
- VIP level and points balance
Methods of Information Collection
We collect your information in several ways. Each of these methods is based on your consent and trust.
Registration Process
When you open an account at 377bed, we collect the necessary identity and contact information directly from you. This information is essential for account verification and security.
Cookies and Tracking Technology
We use cookies, web beacons, and similar technologies that improve your browsing experience and help us measure the performance of our site. You can manage cookies in your browser settings.
Support and Contact
When you contact our 24/7 live chat support or reach us by email, the information from that conversation is stored. This is used to improve service quality and resolve disputes.
Purpose of Information Use
Your information is used only for specific and legitimate purposes. We never use your information for excessive or irrelevant purposes.
- Creating, managing, and verifying accounts
- Processing financial transactions — deposits and withdrawals
- Preventing fraud and ensuring security
- Managing bonuses, promotions, and VIP benefits
- Providing 24/7 customer support and resolving disputes
- Complying with applicable laws and regulations
- Monitoring related to responsible gaming
- Improving the site experience and resolving technical issues
- Relevant promotional communications (with your consent)
- Statistical analysis (anonymised)
Responsible Gaming Monitoring
By analysing your gaming activity data, we can identify possible signs of problematic gaming behaviour and provide support where needed. This is part of our responsible gaming commitment.
Disclosure of Information to Third Parties
We do not sell or rent your personal information. However, information may be shared with specific third parties in the limited circumstances described below.
Payment Service Providers
Information is shared with payment processors such as bKash, Nagad, Rocket, Upay, and bank transfer providers only to the extent necessary to complete transactions.
Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal obligations. In such cases, we provide only the minimum information required.
Technology and Service Partners
Only the necessary information is shared with trusted partners who assist in the technical operation of the site — such as game software providers. They are required to comply with our privacy standards.
What We Never Do
- Your personal information is not sold to third parties for marketing purposes.
- Information is not shared for promotional communications without your consent.
- Information is not used for irrelevant or unauthorised purposes.
Data Security Measures
We follow industry-standard security technologies and practices to protect your information.
SSL Encryption
Data transmitted on our site is protected with 256-bit SSL (Secure Socket Layer) encryption, which guards your information against unauthorised access.
Secure Data Storage
Your information is stored on secure servers and backed up regularly. Sensitive data such as passwords is always stored in hashed form.
Access Control
Only those members of our staff who need to access specific information are permitted to do so. All access is logged and monitored.
Security Reviews
Our security measures are regularly reviewed and tested. Any potential vulnerabilities are addressed as soon as they are identified.
In the Event of a Security Breach
If a security breach occurs that affects your information, we will notify you by email as quickly as possible and advise you on the protective steps you should take.
Your Information Rights
You have specific rights over your own information. We fully respect these rights.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.
Right to Rectification
If your information is inaccurate or incomplete, you can request a correction. We will make the correction within a reasonable time.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
In specific circumstances, you can request that processing of your information be restricted, which we will consider.
Right to Data Portability
You can request to receive the information we hold about you in a structured, commonly used format.
Right to Object
You have the right to object to the processing of your information for specific purposes, including direct marketing.
To exercise any of these rights, please contact us. We will respond to your request within 30 days. Some requests may not be fully fulfilled due to legal obligations, but we will always explain the reason.
Cookie Policy
We use cookies and similar technologies on our website. This section explains them in detail.
Essential Cookies
These cookies are necessary for the core functionality of the site — such as maintaining your login status, ensuring security, and saving your preferences. They cannot be disabled.
Functional Cookies
These cookies remember your preferences and provide a personalised experience. They are optional and you can disable them if you choose.
Analytics Cookies
These cookies help us understand how users are using the site, which assists in improving it. This information is collected entirely anonymously.
Managing Cookies
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect some functionality of the site.
Data Retention Period
We do not keep your information indefinitely. There is a specific retention period for each type of information.
While Your Account Is Active
Your registration information, gaming history, and transaction data are retained while your account is active. This is necessary for providing services and managing your account.
After Account Closure
Even after you close your account, certain information must be retained for a specified period for legal obligations, fraud prevention, and dispute resolution.
Deletion of Data After the Retention Period
Once the retention period ends, we securely delete your information or anonymise it in a way that you can no longer be identified.
Protection of Minors' Information
Prohibited for Anyone Under 21
377bed's services are only for users aged 21 and above. We do not knowingly collect any information from minors. Age is verified during the registration process.
If we become aware that any information has been collected from a minor, it will be deleted immediately and the associated account will be closed. If you believe a minor is using our services, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. Changes may be made due to service improvements, legal requirements, or business needs. After each change, the "Last Updated" date at the top of the policy will be revised.
For significant changes, we will notify you at your registered email address and clearly announce the changes on the site. Continued use of the service after any changes will be considered your acceptance of the updated policy.
You are advised to visit this page regularly and read the latest version. If you have any questions about the changes, do not hesitate to contact us.
Have a question about privacy?
Contact us for any questions regarding this privacy policy or your personal information. Our 24/7 support team is always ready to assist you in Bengali.